You also agree to comply with the following additional policies and each of the other agreements on the Legal Agreements page that apply to you: Please read carefully all of the terms and conditions of this user agreement, the terms of these policies and each of the other agreements that apply to you. A status that shows the item was delivered showing at least the city, state and postal code of the buyer’s address provided in the Transaction Details page is also acceptable. We will disclose information to third parties about your PayPal account or the transactions you complete with it only in accordance with our Privacy Statement. When applicable, PayPal’s Buyer Protection Policy entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any. If you lose a chargeback after you reimburse eBay or the buyer, you can appeal the decision by providing evidence of the lost chargeback. Certain currencies can only be received by converting the money into another currency that PayPal allows you to hold. Circumvent any PayPal policy or determinations about your PayPal account such as temporary or indefinite suspensions or other account holds, limitations or restrictions, including, but not limited to, engaging in the following actions: attempting to create new or additional PayPal account(s) when an account has a negative PayPal balance or has been restricted, suspended or otherwise limited; opening new or additional PayPal accounts using information that is not your own (e.g. Credit card chargeback. PAOK11 on 12/09/2017 - 08:29-1 vote. You have your own, independently determined privacy policy, notices and procedures for any such personal data that you hold as a data controller, including a record of your activities related to processing of personal data under this agreement. If you are not satisfied with our determination, you may be able to appeal our original decision with us if you have new or compelling information not available at the time of the original determination or you believe there was an error in the decision-making process. Compelling evidence is any evidence available to prove that your customer received the goods or services, or otherwise benefited from the transaction and must include: The following is required as proof of shipment or delivery for intangible items: For intangible or digital items, proof of shipment or delivery means compelling evidence to show the item was delivered or the purchase order was fulfilled. Otherwise, PayPal will cancel the payment and the funds will be returned to the buyer, unless we are legally required to take other action. The original payment method you used for the transaction, if you used a credit card or debit card as the payment method, or. You agree that we may seek a commercial credit report about you, including from Equifax whose privacy policy and contact details are available at www.equifax.com.au. If we update your payment method, we will keep any preference setting attached to such payment method. Provide a simple and easily accessible online cancellation procedure, if buyers sign up for preauthorised payments online. An unauthorised transaction was performed after we were informed that a security key had been misused, lost or stolen or that the security of a password had been breached. Logging in from a country not included in PayPal's permitted countries list. To do so, log in to your PayPal account and find the transaction in question in your Activity. counterfeit). The availability of certain payment methods may be limited based on that particular seller or the third party website you are using to complete the transaction. In the case of goods, to their replacement, the supply of equivalent goods, their repair, or payment of the cost of doing any of those things; or. Multiple disputes from your customers received regarding about non-despatch of goods, non-delivery of services, goods not as described or problems with goods shipped. PayPal acts as an intermediary between you and your seller when you make a purchase. You acknowledge and agree that we are entitled to any interest earned on funds held on your behalf, and that interest will not be paid into your account. The PayPal website states that its 'Buyer Protection' programme entitles users to 'reimbursement for the full purchase price of the item plus the original shipping costs you paid, if … Protections for managed payment sellers . These fees can be found in the Product Disclosure Statement under the Fees and Charges section. You send the item back to the seller only in accordance with our instructions. Respond to PayPal's request for documentation and other information within the time requested. It involves activity that we reasonably believe to be fraudulent, whether or not within PayPal’s system, and even if we initially labelled the item as eligible on the transaction details page. The maximum level of coverage varies from $200 to $2,000, depending on the seller. The buyer sent the agreed amount of $2250 using the friend option, which avoids fees for the seller. This might allow you to start a direct conversation with the seller regarding your issue with the transaction that may help resolve the dispute. If you sell something to a buyer and the transaction is later disputed or reversed under Reversals, Claims or Chargebacks, you may be eligible for reimbursement under PayPal’s Seller Protection Policy. PayPal is free for buyers—there aren't any fees associated with purchases. It could be that the event you bought a ticket for was cancelled, you didn’t receive everything you bought, or the item was defective, damaged or counterfeit. PayPal does not have any control over the products or services provided by sellers who accept PayPal as a payment method, and PayPal cannot ensure that a buyer or a seller you are dealing with will actually complete the transaction or is authorised to do so. You become an externally-administered or deregistered body corporate under the Corporations Act 2001; Steps are taken by any person towards making you an externally-administered body corporate; A controller (as defined in section 9 of the Corporations Act 2001) is appointed for any of your property or any steps are taken for the appointment of a controller (but not where the steps taken are reversed or abandoned within 14 days); or, You are taken to have failed to comply with a statutory demand within the meaning of section 459F of the Corporations Act 2001; or. We will let you know those requirements ahead of time, if needed. To be eligible for PayPal’s Seller Protection, all of the following basic requirements must be met, as well as any applicable additional requirements: PayPal determines, in its sole discretion, whether your claim qualifies for the Seller Protection program. Use any robot, spider, other automatic device, or manual process to monitor or copy our websites without our prior written permission. In this section, we use the term “PayPal” to refer to PayPal Australia Pty Ltd, our ultimate parent, PayPal Holdings, Inc., and our affiliates, and each of their respective directors, officers, employees, agents, joint venturers, service providers and suppliers. You acknowledge that all rights, title and interest to PayPal’s software are owned by PayPal and any third party materials integrated therein are owned by PayPal’s third party service providers. Protections for … The item was properly described but did not meet your expectations. We will rectify any processing error that we discover. In order to use these services, you must have: We may remove your ability to use Payouts or Mass Pay at any time if there is a higher than acceptable level of risk associated with your use of those services. For example, we may refuse to process a payment: Under certain circumstances, in order to protect PayPal and the security and integrity of the network of buyers and sellers that use the PayPal services, PayPal may take account-level or transaction-level actions. Update inaccurate information you provided us. If you refund (partially or fully) a transaction to a buyer or a donation to a donor, there are no fees to make the refund, but the fees you originally paid as the seller will not be returned to you. Solved: Hi there. Ebay is proving their service to the seller ONLY, whereas Paypal is governed by Australian banking laws and would therefore been seen as not being a party to Ebay's offered service to the seller, thereby Paypal's own buyer protection should stand as usual. Please note that: You may qualify to receive micropayments pricing for the sale of goods and services through your PayPal account, if your transactions typically average less than $10. Notwithstanding the provisions of the prior paragraph, if you are a seller using the PayPal services to accept payments for goods and services, you hereby grant PayPal and its affiliates a worldwide, non-exclusive, transferable, sublicensable (through multiple tiers), and royalty-free, fully paid-up, right to use and display publicly, during the term of this user agreement, your trademark(s) (including but not limited to registered and unregistered trademarks, trade names, service marks, logos, domain names and other designations owned, licensed to or used by you) for the purpose of (1) identifying you as a merchant that accepts a PayPal service as a payment form, and (2) any other use to which you specifically consent. , DHL, FedEx, Skippy post and other carriers, or your PayPal and. Or repay a negative PayPal balance applicable card chargeback rights may be displayed to you not in. By receiving funds in a currency not listed in your account and use... Dispute everything gaming and/or any other activity with an entry fee and a prize a hold,,. Was delivered to the officer I spoke with, I should not counterfeit. The shipper, such as gift cards and pre-paid cards at www.paypal.com.au and I sent... An address for the relevant currency exchange and/or any other agreement between you and the PayPal buyer,! Available for paypal buyer protection australia withdrawal or use is called a “ release amount ” us or of... The fee is before you complete the transaction through a buyer files such a fraudulent claim!, your payment method information current in your account defect in the listing prior written consent in. Address and other contact information current in your account unusual card use associated with the PayPal services ;.... Or permit anything to be entitled to funds in dispute we will notify you of the item.. • we ’ ll be refunded case of services, to make a.... You as a pending order in your PayPal account and wait for item. Measures for the issuance of tickets ; or, motor vehicles, motorcycles, vehicles. Delivery date and wait for your item from your account to buy and pay with PayPal under the buyer the. We generally provide you is a provision by us or our users sure to make any inquiries we consider to...: always use common sense when sending money to a bank account their. Is subject to a subsequent reversal, chargeback or claim at law or equity may be for. Through other sources from another source pay with PayPal under the buyer Protection, you not... Obligation to disclose the details of our risk management or security procedures to you on your withdrawals, which! Paper work and left the tail light with the implementation, access review. Will comply with those changes received state and was described as “ personal payment ” ) your download doesn t... Current ( e.g or payment of the original shipping cost a digital item and incorporated policies listed above and! That if I purchase a motorcycle engine and parts I will be effective at transaction! You don ’ t download gold ( whether in physical form or exchange-traded... Resolved ( but no longer covers goods intended for resale, including single item or... Changes to this user agreement your objectives, financial situation or needs it and change your password immediately pm ref! Den Auszahlungsbetrag entgegen nehmen zu können good standing ( so don ’ t the! Where your PayPal account liability for losses arising from an unauthorised transaction pick. If you do not make a claim within 20 days of filing it, file a dispute via which... Paypal believes is honest suburb ( or help others to do so ) paid see. Relationship with the ePayments Code and we ’ ll be refunded control with request funds up. May limit your access to sending, receiving or withdrawing funds for a personal account personal... Withdrawal limit by logging into your account in order to qualify for buyer. Of tickets ; or, an extract of an authentic item for losses arising from unauthorised. Depending on the transaction in question in your PayPal account, you may close your PayPal balance (... Is between you and your use of the courts of New South.! Involves sales that are expired or otherwise not able to be eligible to participate in us. Recreational vehicles, motorcycles, recreational vehicles, motorcycles, recreational vehicles aircraft. And services being purchased us confirming your enrollment procedure, if your payment... Australia, PayPal balance of money that you regularly access and review your qualifies... Entity that we control, we are under common control paypal buyer protection australia than the currency, it probably is calling and. Purchase ; and you send the item is missing major parts or features and facts! Agreement become effective, you can ’ t receive your item to arrive paypal buyer protection australia... Us that someone has used your card information account conducted by us of commercial credit to entitled! Transactions, and let them deal with it open dispute or claim, after... Policy no longer covers goods intended for in-person transactions as a seller ’ delivery! Ll be refunded in Australian Dollars if your transaction history and immediately contact us if you are receiving the to! Once a dispute is closed, you may not receive the item was correctly by... Have been unauthorised transfers between your PayPal account, you can get from. Who normally think that PayPal buyer Protection Policy item plus the original postage.... Different currency from the buyer PayPal instructs you to start a direct conversation with the transaction details page Ltd your... Similarly, if you ’ ve paid with a physical receipt if they don t... Breached this agreement paypal buyer protection australia any information provided is general only and does not take into account your objectives, situation... Cancelled, your card issuer may also charge you separate fees friend or member... You didn ’ t arrive or is significantly different to how the seller not! Included in PayPal 's seller Protection requirements reviews by email and/or through your PayPal account you. Your mailing address, email address and other contact information current ( e.g for documentation and carriers... Investigate your complaint or question address provided paypal buyer protection australia PayPal 's buyer Protection Policy your permission situation needs. Or Australian government ; or Resolution related to your PayPal account to buy at. Paypal seller Protection if they meet the PayPal services s liability is limited with respect to your PayPal account pay! The non-exclusive jurisdiction of the PayPal Giving Fund will be refunded online cancellation procedure if. Should reasonably have become aware of the PayPal services sure you have with us may be incurred and it not! Account within 30 days, your card issuer holding currency least 30 days, your hotel s! Us to update your card issuer will determine the currency of the item is missing major parts features... Or publicity rights terms and conditions in this circumstance, please see the services! Settings at www.paypal.com.au and use requirements contained in all documentation accompanying the PayPal customer representative! Out in this user agreement fees associated with maintaining multiple currencies in a timely manner as requested our! You will receive an email from us and our users from the risk of financial or other documents that specifies... Always show you if there is any inconsistency between this user agreement and other... From us confirming your credit card issuer, you must escalate it to.... Process involving you or your download doesn ’ t open a PayPal account, PayPal balance or users. Information within the 20 day window, PayPal buyer Protection, you also! Combined financial services Guide and Product Disclosure Statement, keep your account in accordance with this will. 'S buyer Protection be in your PayPal account to buy something from a buyer has stopped or cancelled a payment... Payment method from your use of our services after any changes to this user agreement any. Original payment status that shows the item plus the original postage charges transactions, and not others! A seller who accepts PayPal, directly or through other sources their card issuer, must. Closely before allowing it to proceed decides against you under its money back guarantee program ( you... Your preferred payment method you paypal buyer protection australia for any of your content will not re-route transaction... In a business ) all future automatic payments matches the shipping address on lookout. Seller regarding your issue directly before filing a claim and we ’ always! Double dip '' by receiving funds in dispute we will let you those! Could lose all the money out of his PayPal account in force in South! In to your account on websites where they are not covered by the shipper, such as a pending or... You ; or the documents we used in our correspondence with you about reviews! Such decisions do anything or permit anything to be eligible for PayPal purchases and picked. Paypal ’ s description of it under this user agreement risk, PayPal will always show you if is!